Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that, because the Autohedron Chair is built to order, delivery takes approximately 4 weeks from the date that your order has been placed. We are contactable at any time info@crushmetric.sg.
Shipping rates
| Country/Region | Cost | Estimated Transit Time |
| Singapore (<$40) | $2.50 | 2-3 business days |
| Singapore (>$40) | Free | 2-3 business days |
| Rest of Southeast Asia (<1kg) | $5 | 3-5 business days |
| Rest of Southeast Asia (>1kg) | $10 | 3-5 business days |
At this time, we do not ship to countries outside of Southeast Asia. Please visit crushmetric.com for further assistance.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Crushmetric Ecommerce (SEA) Pte Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number that you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@crushmetric.sg with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. For more information on our Refunds policy, please visit this page.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@crushmetric.sg with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at info@crushmetric.sg.